Please ensure the phone number entered is correct. If it is valid and you are still seeing this error, it may be from a country not included in our default pricing list.

This usually happens if you have previously installed or tested other login apps. Some apps disable the login form entirely. To fix this:Go to your Shopify Admin → Online Store → Themes → Customize → App embed Enable the Zoketo OTP app If the issue persists, feel free to reach out to our support team.

Shopify requires every customer to have an email ID to complete registration. However, we can auto-assign a default email (e.g., phonenumber@yourstore.com) for first-time users. This allows them to sign up and log in using only their phone number and OTP—no manual email entry needed. Note: This default email will appear on the checkout page, but customers will not be able to change it.

Your store is currently using the "New customer accounts" feature, which is incompatible with our app. To fix this: Go to your Shopify Admin → Settings → Customer Accounts Select Legacy customer accounts and click Save

Customizing the checkout page is only possible if your store is on the Shopify Plus plan. For more details, refer to: https://shopify.dev/docs/storefronts/themes/architecture/layouts/checkout-liquid

Absolutely! The app works seamlessly for both existing and new users. No migration or manual setup is required.